1. Introduction
At LBC Little Buddy Care (“Little Buddy Care”), a product of Juvo System Corp (“we”, “our”, “the app”), we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains in detail how we collect, use, disclose, and protect the personal information of our users, including parents, teachers, receptionists, administrators, and children whose data is managed through the platform. The services provided under the Little Buddy Care brand are fully operated and legally represented by Juvo System Corp, which acts as the data controller responsible for compliance with applicable U.S. laws, including the Children’s Online Privacy Protection Act (COPPA), the Federal Trade Commission Act (FTC Act), and, where applicable, the Health Insurance Portability and Accountability Act (HIPAA). By accessing or using the app, you confirm that you have read and understood this Privacy Policy. Parents and legal guardians provide consent on behalf of their children as required by law.
2. Definitions and Scope
- “Users” refers to parents, legal guardians, teachers, receptionists, and school administrators authorized to use the app.
- “Children” refers to students under the age of 18 whose nformation may be stored or processed within the app.
- “Personal Information” means any data that can identify an individual, such as names, contact details, documents, payment information, and digital activity records.
- This policy applies to all services offered through the Little Buddy Care mobile app, web platform, and related services.
3. Information We Collect
- Registration and Profile Information: Names, email addresses, phone numbers, and passwords. Role within the educational center (parent, teacher, administrator, etc.).
- Payment Information: Credit/debit card details, ACH transfer details, and billing history. Payment confirmations, invoices, and receipts.
- Documentation and Records: Vaccination records, medical forms, emergency contacts, and enrollment contracts. Attendance records, daily activity reports, and development portfolios for children.
- Communications: Messages exchanged between parents, teachers, and administrators within the app. Notifications and alerts regarding school activities, billing, and attendance.
- Technical and Device Information: IP address, device identifiers, operating system, browser type, app version, and usage logs. Cookies or similar technologies when using the web platform.
4. Account Creation
User accounts for parents, teachers, and children are created and managed exclusively by the school administrator (Principal). Children cannot create or register accounts by themselves. This ensures that all data is collected and managed only by authorized personnel, in full compliance with COPPA.
5. Use of Information
We use collected information for the following purposes:
- To manage enrollments, billing, and school administration.
- To process payments, issue invoices, and send payment reminders.
- To facilitate secure communication between parents, teachers, and administrators.
- To provide activity tracking, attendance monitoring, and educational reporting.
- To ensure compliance with state regulations and safety requirements.
- To improve our services through anonymized statistical analysis.
We will not use your data for advertising, profiling, or commercial purposes unrelated to the educational services provided.
6. Legal Basis for Processing
We process your information on the following legal bases:
- Consent provided by parents/legal guardians.
- Compliance with legal obligations, such as educational regulations and financial reporting.
- Legitimate interests of the school to provide secure educational and administrative services.
7. Sharing of Information
We do not sell personal information. We only share data in the following cases:
- Payment processors to complete financial transactions.
- Competent authorities when legally required.
- Authorized school personnel (teachers, administrators, receptionists) to provide services.
- Service providers that host or support our app infrastructure, subject to strict confidentiality and data protection agreements.
8. Data Security
We take appropriate measures to safeguard your information, including:
- End-to-end encryption of sensitive data in transit and at rest.
- Role-based access control, ensuring that only authorized users can access specific data.
- Two-factor authentication for administrative and staff accounts.
- Regular security audits and compliance checks.
9. Data Retention
- We retain personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law.
- Educational and financial records may be retained for statutory periods (e.g., accounting obligations).
- When data is no longer required, it will be securely deleted or anonymized.
10. User Rights
You have the right to:
- Access, review, and correct your personal information.
- Request the deletion of your data, subject to legal or regulatory requirements.
- Withdraw previously given consent.
- Request data portability where technically feasible.
Parents or legal guardians can review, modify, or request the deletion of their child’s information at any time. Upon first login, parents/legal guardians must accept the Terms of Service and this Privacy Policy, which serves as verifiable parental consent under COPPA.
11. International Data Transfers
If your information is transferred or stored on servers located outside the United States, we will ensure that appropriate safeguards are in place, consistent with applicable data protection laws.
12. Children’s Privacy and COPPA Compliance
We strictly comply with COPPA:
- Children cannot create accounts.
- Parents provide verifiable consent upon first login.
- Parents have full rights to review, modify, or delete their child’s information.
- Data of minors is never used for advertising or non-educational purposes.
13. Third-Party Services
The app may contain integrations with third-party services (such as payment gateways). These providers process personal information only as necessary to provide their services and are bound by confidentiality agreements. We are not responsible for their independent privacy practices, and users should review their policies.
14. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any significant changes will be communicated through the app or via email.
15. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, you may contact us at:
Email: support@lbcdevops.com
Phone: +1 (305) 381-0902